Have a question? Just get in touch!

 

Email: [email protected]

Please allow 24 hours for a response, but we should get back to you much sooner than this!

 

 

Frequently Asked Questions:

 

Shipping:

We ship worldwide for FREE using Royal Mail Priority delivery for orders over £30. All UK orders have free shipping This is an untracked service but we do receive a delivery notification. This is a reliable shipping service that allows us to deliver to over 200 countries worldwide!

UK: 1-2 days delivery

EU: 4-7 days delivery

USA: 4-10 days delivery

Rest of the world: 5-14 days delivery

 

Customs:

For international buyers - please be aware that customs duties may apply to some products when importing from outside the UK. There are also new taxes for EU customers buying from the UK. Customers are responsible for ensuring compliance with the laws of their country and paying all applicable customs duties, import charges and taxes.

Though unusual, it is possible for customs to sometimes hold parcels up to a few weeks.

 

 

Missing Delivery:

We are experienced in International shipping and we know that lost packages are rare. On rare occasions there can be some delays in transit or at customs. Please refer to the above time estimates before getting in touch with us via email- and we'll be happy to help out

 

Sizes:

At the moment we cover 2 size ranges for our launch range:

 

Medium: 

UK 5-8

USA (M) 5-8

USA (F) 6.5-9

EUR 37-40)

Large:

UK 8-11

USA (M) 8.5 - 12

USA (F) 9.5-13

EUR 41-45)

 

Returns & Refunds:

We know you will LOVE your new Afropop Socks, but we understand that sometimes things don't always go to plan. Returns and exchanges are admitted in any incidence of incorrect sizes or styles being delivered.

Refunds are only authorised where the item is faulty. Please get in touch with us via email with photos and we will arrange a return.

 

Changing An Order

If you need to make changes to an order whether it be a new shipping address, or different products, please get in touch via email using the title CHANGE in the subject line. If you order has not yet been dispatched we'll be able to make changes for you. After orders have been shipped we will need to go through the exchange process.

Contact

For returns and getting in touch the old fashioned way!

Afropop Socks

19 Moulton Park Business Centre

Red House Road

Northampton

NN36AQ

 

Customer support email: [email protected]

Business enquiries email: [email protected]